Privacy Policy

Privacy Policy

Cognizance Psychiatry is committed to handling personal information responsibly and in accordance with applicable Australian privacy obligations. This policy describes the kinds of information that may be collected through this website, how that information may be used and disclosed, and how you can raise a privacy-related enquiry.

1. What information may be collected

Information collected through this website may include personal information that you choose to provide, such as your name, email address, phone number, referral details, or the contents of an enquiry. Limited technical information may also be collected automatically through hosting or website tools, such as browser type, device information, approximate usage data, and page interactions.

2. How information may be collected

Information may be collected when you contact the practice by email, phone, website enquiry tools, referral channels, or other communication methods connected to this website. Technical information may be collected through standard website delivery, security, analytics, and performance tooling.

3. Purpose of collection

Personal information may be collected for purposes including responding to enquiries, managing referrals, arranging appointments, providing administrative support, improving website functionality, maintaining records required for lawful business operations, and protecting the security and integrity of website systems.

4. Use and disclosure

Information may be used or disclosed where reasonably necessary for the purposes for which it was collected, including communication with you, referral administration, appointment coordination, practice operations, legal or regulatory compliance, and support from trusted service providers such as website hosting or communication systems. Information should only be disclosed on a need-to-know basis and only to the extent reasonably required.

5. Sensitive information

Psychiatry and telehealth services may involve sensitive information. Unless specifically requested through an appropriate process, please do not send extensive clinical, health, or emergency information through general website forms or standard email channels. Website contact pathways are not intended to replace clinical intake, emergency support, or secure health records processes.

6. Website data, cookies, and third-party services

This website may use standard website technologies and service providers to support hosting, security, performance, accessibility, analytics, and communication functions. Those services may process limited technical information as part of normal website operation. If additional tracking or third-party tools are introduced, this policy should be updated to reflect them clearly.

7. Data storage and security

Reasonable steps may be taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure. You should exercise care when deciding what information to send electronically.

8. Overseas disclosure

Website or communication service providers may store or process limited information using systems located outside Australia. Where this occurs, reasonable steps should be taken to ensure service providers handle information appropriately and consistently with applicable privacy obligations.

9. Access and correction

You may request access to personal information held about you, or request correction of information that is inaccurate, incomplete, or out of date, subject to any lawful limitations. Requests should be made using the contact details below.

10. Complaints and contact

If you have a privacy question, would like to request access or correction, or wish to raise a privacy concern, you can contact Cognizance Psychiatry at reception@cognizancepsychiatry.com.au or by phone on +61 412 345 678. Concerns will be reviewed and responded to within a reasonable time.